Shipping policy

<h3>Shipping</h3>

<h4>Where we ship</h4>
<p>United States only — all 50 states plus Washington, DC. We don't ship internationally yet. If you're outside the US and really need something, email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> and we'll see what we can do.</p>

<h4>Standard shipping</h4>
<ul>
  <li>Free on orders over $100</li>
  <li>$7.95 flat rate on orders under $100</li>
  <li>Delivery in 3–5 business days to most addresses</li>
  <li>Orders placed before 2pm ET ship the same day, Monday–Friday</li>
</ul>

<h4>Express shipping</h4>
<ul>
  <li>2-day: $14.95</li>
  <li>Overnight: $29.95</li>
  <li>Cutoff for same-day dispatch: 12pm ET</li>
</ul>

<h4>In-store pickup — free</h4>
<p>Order online, choose In-store pickup at checkout, and select one of our two Brooklyn locations:</p>
<ul>
  <li>3121 Ocean Avenue, Brooklyn, NY 11235</li>
  <li>3105 Coney Island Avenue, Brooklyn, NY 11235</li>
</ul>
<p>Most orders are ready within 2 hours; orders placed before 2pm are usually ready the same day. We'll email you when yours is ready. We hold pickup orders for up to 7 days.</p>

<h4>Tracking</h4>
<p>Every order gets a tracking number by email as soon as it ships. You can also track from your account page.</p>

<h4>PO boxes, APO and FPO addresses</h4>
<p>Yes, we ship to these — we use USPS. Delivery may take 5–10 business days.</p>

<h4>Processing time</h4>
<p>Orders are picked and packed Monday–Friday, excluding US public holidays. Orders placed on weekends or holidays are processed the next business day. During peak season, processing may take an extra business day.</p>

<h4>Address accuracy</h4>
<p>Please double-check your shipping address at checkout. We can update an address before an order ships — email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> as soon as you can. Once a package is in transit we can't reroute it.</p>

<h4>Lost or damaged in transit</h4>
<p>Email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> with your order number within 14 days. We'll replace the item or refund you.</p>

<h4>Changing or cancelling an order</h4>
<p>If your order hasn't shipped yet, we can change or cancel it. Email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> as soon as possible. Once it ships we can't intercept it, but we'll help you with a return.</p>

<h4>Questions</h4>
<p>Email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> or call 718-513-0317, Monday–Friday 10am–6pm ET.</p>