Shipping policy

<h3>Shipping</h3>
<h4>Where we ship</h4>
<p>United States only — all 50 states plus Washington, DC. We don't ship internationally yet. If you're outside the US and really need something, email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> and we'll see what we can do.</p>
<h4>Standard shipping</h4>
<ul>
  <li>Free Shipping on orders of $79 or more — delivery in 1–5 business days</li>
  <li>Orders under $79: shipping options, rates and delivery times are calculated at checkout based on package weight and destination</li>
  <li>Orders placed before 2pm ET ship the same day, Monday–Friday</li>
</ul>
<h4>Express shipping</h4>
<ul>
  <li>2-day and overnight delivery are available at checkout</li>
  <li>Express rates are calculated by the carrier based on package weight and destination, and are not covered by free shipping</li>
  <li>Cutoff for same-day dispatch: 12pm ET</li>
</ul>
<h4>In-store pickup — free</h4>
<p>Order online, choose In-store pickup at checkout, and select our Brooklyn shop:</p>
<ul>
  <li>3121 Ocean Avenue, Brooklyn, NY 11235</li>
</ul>
<p>Most orders are ready within 2 hours; orders placed before 2pm are usually ready the same day. We'll email you when yours is ready. We hold pickup orders for up to 7 days.</p>
<h4>Tracking</h4>
<p>Every order gets a tracking number by email as soon as it ships. You can also track from your account page.</p>
<h4>PO boxes, APO and FPO addresses</h4>
<p>Yes, we ship to these — we use USPS. Delivery may take 5–10 business days.</p>
<h4>Processing time</h4>
<p>Orders are picked and packed Monday–Friday, excluding US public holidays. Orders placed on weekends or holidays are processed the next business day. During peak season, processing may take an extra business day.</p>
<h4>Address accuracy</h4>
<p>Please double-check your shipping address at checkout. We can update an address before an order ships — email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> as soon as you can. Once a package is in transit we can't reroute it.</p>
<h4>Lost or damaged in transit</h4>
<p>Email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> with your order number within 14 days of the expected delivery date. We'll replace the item or refund you.</p>
<h4>Changing or cancelling an order</h4>
<p>If your order hasn't shipped yet, we can change or cancel it. Email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> as soon as possible. Once it ships we can't intercept it, but we'll help you with a return.</p>
<h4>Questions</h4>
<p>Email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> or call 718-513-0317, Monday–Friday 10am–6pm ET.</p>