Refund policy

<h3>Returns</h3>
<p>We want you to be happy with what you bought. If something isn't right, here's how it works.</p>

<h4>30-day returns on unopened items</h4>
<p>Unopened, unused items can be returned within 30 days of delivery for a full refund. Items must be in their original packaging.</p>

<h4>14-day returns on opened items</h4>
<p>Opened items can be returned within 14 days of delivery if they are in resalable condition — clean, complete, with all original parts and packaging present.</p>

<h4>Items we can't take back</h4>
<ul>
  <li>Baby formula, food, and consumables (HiPP, Holle, Kabrita, and similar) — for health and safety reasons</li>
  <li>Items marked Final Sale</li>
  <li>Personalized or custom-ordered items</li>
  <li>Gift cards</li>
  <li>Items damaged by misuse or normal wear</li>
</ul>

<h4>How to start a return</h4>
<ol>
  <li>Email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> with your order number and the reason for the return.</li>
  <li>We'll send you a prepaid return shipping label. The label is free on orders over $100; on smaller orders a $7.95 shipping fee is deducted from your refund.</li>
  <li>Pack the item securely, in its original packaging where possible.</li>
  <li>Drop it off at any USPS location.</li>
</ol>
<p>You can also bring the item back to either of our Brooklyn shops — no label needed and no waiting on shipping. Bring the item along with your order confirmation email or order number.</p>

<h4>Refund timeline</h4>
<p>Once your return reaches us:</p>
<ul>
  <li>Inspection: 1–2 business days</li>
  <li>Refund processed: same or next business day</li>
  <li>Funds appear in your account: 3–5 business days, depending on your bank</li>
</ul>
<p>Refunds go back to the original payment method automatically.</p>

<h4>Exchanges</h4>
<p>We don't process direct exchanges. If you want a different size, color, or item, return the original for a refund and place a new order for what you want. That way you don't wait, and you get a fresh tracking number.</p>

<h4>Damaged or defective items</h4>
<p>If something arrives damaged, or stops working under normal use, email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> with your order number and photos. We'll replace it, refund it, or work with the brand directly — whichever is fastest for you. Several brands we carry (LEGO, Magna-Tiles and others) run their own product warranties, and we'll point you to the right place if the issue is covered there.</p>

<h4>Lost or damaged in transit</h4>
<p>Email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> with your order number within 14 days of the expected delivery date. We'll replace the item or refund you.</p>

<h4>Holiday returns</h4>
<p>For purchases made in November and December, we extend the return window to January 15 for all gifts. Note "gift" at checkout or in the order notes.</p>

<h4>Questions</h4>
<p>Email <a href="mailto:info@toyshopnyc.com">info@toyshopnyc.com</a> or call 718-513-0317, Monday–Friday 10am–6pm ET.</p>