— straightforward, like it should be
Shipping
Where we ship
United States only — all 50 states plus Washington DC.
Standard shipping
- Free shipping on orders of $79 or more — delivered in 1–5 business days
- Orders under $79: shipping options, rates and delivery times are calculated at checkout based on package weight and destination
- Orders placed before 2pm ET ship the same day (Mon–Fri)
Express shipping
- 2-day and overnight delivery are available at checkout
- Express rates are calculated by the carrier based on package weight and destination, and are not covered by free shipping
- Cutoff: 12pm ET for same-day shipping
In-store pickup (free)
Order online, choose In-store pickup at checkout, select our Brooklyn shop on Ocean Avenue. Most orders are ready within 2 hours. You'll get an email when yours is ready.
Tracking
Every order gets a tracking number by email as soon as it ships. Track from your account page or the email link.
Shipping to PO boxes / APO / FPO
Yes — we use USPS for these addresses. Delivery may take 5–10 business days.
Lost or damaged in transit
Email info@toyshopnyc.com with your order number within 14 days of the expected delivery date. We'll replace it or refund you, no questions asked.
Returns
30-day return policy
Unopened, unused items can be returned within 30 days of delivery for a full refund. Items must be in original packaging.
14-day opened returns
Opened items can be returned within 14 days if they're in resalable condition (clean, complete, all original parts and packaging present).
Non-returnable items
- Baby formula, food, and consumables (HiPP, Holle, Kabrita, etc.)
- Items marked Final Sale
- Personalized or custom-ordered items
- Gift cards
- Items damaged by misuse or normal wear
How to start a return
- Email info@toyshopnyc.com with your order number and reason for return
- We'll send you a free prepaid return shipping label
- Pack the item securely in original packaging if possible
- Drop off at any USPS location
Or bring it back in-store
Our Brooklyn shop on Ocean Avenue accepts returns — no label needed, no shipping wait. Bring the item with the order confirmation email or order number.
Refund timeline
Once we receive your return:
- Inspection: 1–2 business days
- Refund processed: same or next business day
- Funds appear in your account: 3–5 business days (depending on your bank)
Refunds go back to the original payment method automatically.
Exchanges
We don't process direct exchanges. If you want a different size, color, or item:
- Return the original for a refund
- Place a new order for what you want
This way you don't wait, and you get a fresh tracking number.
Damaged or defective items
If something arrives damaged or stops working within normal use:
- Email info@toyshopnyc.com with order number and photos
- We'll replace it, refund it, or work with the brand directly — whatever's fastest for you
Many of our brands (Lego, Magna-Tiles, etc.) also offer their own product warranties — we'll point you to the right place if it's covered.
Holiday season
During November–December we extend our return window to January 15 for all gift purchases. Just note "gift" at checkout or in the order notes.
Questions about your order?
Contact us